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FAQs

  • I placed an order and did not get an email, what do I do?

    This is typically due to a misspelling at checkout or an email address was not added to your order.
    Please email us at hello@loocsy.com and we will look into the matter to best help you.

  • I received the wrong item or damaged item. What should I do?

    Oh no! Please email us at hello@loocsy.com with pictures of the damaged product or incorrect item.
    You must email us within 3 days of the delivery date of your order.

  • When will I be getting my Loocsy order?

    Orders will be shipped from our warehouse within 3-5 business days. We will ship Priority shipping as soon as we are able during business days.

    During big sales and busy times of the year (i.e. Holidays, Site-wide Sales, etc), you should expect shipping delays.
    We try to ship items out as quickly as possible with our small team, but we will try to keep you informed if delays happen.

    Once your items have shipped, you should receive a tracking number to the email address you included for your order. If you do not receive your tracking number, please check your junk/spam/promotions folder and then contact hello@loocsy.com

    Delivery time is roughly 4-9 business days for US orders and *2-5 weeks for international orders (can be longer depending on your countries customs and local delivery process).
    You may experience additional delays with your delivery carrier. Make sure to check your tracking information for the most up-to-date status of your order.

    *International Customers: your package may be delayed at customs for up to six weeks. You may also be charged tax/duty/fee at pick up, we are not responsible for these charges. 

  • Do you ship to my country?

    Yes! We are happy to provide shipping worldwide. 

    International Shipping Rates
    Canada = $15.50 US
    Everywhere else = $20.00 US

    Before purchasing you should check your country's import tax and or duty charges. Loocsy cannot be held liable for any additional charges, taxes, or duties issued by your countries import office.

    Those charges are the sole responsibility of the importer (you). Import duty and taxes will be different from country to country and depend on the value of the goods you are receiving. We have no control over these charges and we are unable to lower the stated value of any goods we send out.

  • My order is scanned as delivered and it isn't here, what do I do?

    Our support team will do our best to assist in tracking down the package, but we are not responsible for products lost or stolen in transit including lost or stolen returns. Once we give a product to a delivery service, we are no longer responsible for it.

    If you have not received a product within 7 business days of your order, please contact us (hello@loocsy.com) so we can try and assist in locating your package to the best of our abilities.

  • The item I love is out of stock! What should I do?

    We've all experienced remorse when we think over an item and when we're ready to checkout, its sold out! But that does not mean it won't be coming back. Sign up for a restock notification on the product page (as shown below) to find out the moment it restocks on the site.

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