FREE SHIPPING ON ORDERS OVER $75

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Shipping

Free Shipping on orders over $100. Standard shipping is 5-10 days after order ships. Priority shipping is 2-5 days after order ships. See our full shipping policy HERE

Returns

It’s one of our top goals to outfit your littles in pieces that you’ll love, but if it doesn’t work out, we’ve created our return policy to help simplify the process and ensure you get exactly what you want. We encourage you to email our customer success team (hello@loocsy.com) for any product related questions to make sure you’re happy with the items you receive. 

items must be: unworn, unwashed with original tags and packaging intact, free of stains, odors, animal hair, and damage

We offer a Loocsy e-gift-card, valued at the original cost of your order, to use on any of our products. Please email hello@loocsy.com to initiate all returns. You will need to return your item within 20 days of the original order. Your e-gift-card will be emailed to you within 7-10 business days after we receive your return(s).

Returns with defective/wrong items need to be initiated immediately.

see full policy here

International

We ship worldwide.

We do not provide return shipping labels for international orders, you are responsible for returning the product and paying any applicable shipping costs. Items returned should be insured and trackable to ensure the items are received without issue. Review our guidelines for eligible returns Please follow the steps below if your product is eligible for a return. Once your return is processed you will receive an email confirmation along with your store credit electronic gift card. If you have any questions please email our customer success team at hello@loocsy.com.

Choose a insured shipping method that is trackable and insuredPlease include your name and return # on the packaging Ship the product back to our warehouse 

Address shipment to: 
Loocsy INT Returns 
870 N. 100 E. Suite 104 Lehi, UT 84043
United States of America 

Taxes & Duties

Before purchasing you should check your country's import tax and or duty charges. Loocsy cannot be held liable for any additional charges, taxes, or duties issued by your countries import office.

Those charges are the sole responsibility of the importer (you). Import duty and taxes will be different from country to country and depend on the value of the goods you are receiving. We have no control over these charges and we are unable to lower the stated value of any goods we send out.

You can use this website to calculate these fees before you make purchases to give you an approximate amount of what the fees will be: Duties Calculator

Cancellations

We cannot cancel, change, or adjust placed orders since we begin processing orders immediately. Please email hello@loocsy.com for additional assistance.

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